Your emergency number is routed into StormGrade infrastructure. Every call is answered instantly, the emergency is captured, and the alert reaches your response contact within 90 seconds. Your existing number stays yours. If the infrastructure fails, you don't pay.
The SLA begins when the caller is connected to the StormGrade intake system.
The SLA is satisfied when:
· the emergency call record is written
· the emergency alert is sent to the designated response contact
If the alert is not delivered within 90 seconds due to infrastructure failure, the entire billing month is automatically waived. No request needed.
We run a controlled stress test on your emergency line and show you exactly what happens when someone calls your number after hours. The log is the evidence.
How It Works
StormGrade is an automated intake system — not a call center. Here is exactly what happens when a homeowner dials your emergency number.
What The Homeowner Hears
The homeowner hears a live voice immediately. No ringing. No voicemail. This is what happens when someone dials your emergency number after hours.
Example Call — 2:14 AM
Example transcript. Actual AI response adapts to caller input.
Alert Delivered 28 Seconds Later
Missed Call vs. Captured Call
Real Call Log
Every event is timestamped and written to the call record. Example call record showing the format generated for every call. Each captured call generates a record similar to this example.
If the Owner Doesn't Respond
The alert is sent. But restoration companies are field operations — the owner may be on a job, under a crawlspace, or unavailable. The escalation ladder runs automatically without owner action.
Storm Reliability
The most common objection: will the infrastructure hold under storm call volume? This is the honest operational answer.
Storm Event Simulation · 60 Calls / 60 Minutes
Example simulation. Actual performance records are generated for each client account.
Storm Mode is triggered automatically when call volume exceeds baseline thresholds. No owner action required. Storm Mode allows dozens of emergency calls to be processed simultaneously. Multiple emergency calls can be handled at once — no caller waits behind another.
During Storm Mode, response is shortened to essential classification only. Every call is still answered, classified, logged, and delivered. The SLA clock runs on every call individually.
Example metrics shown for illustration. Actual records are generated per client account.
Example metrics shown for illustration. Actual call records are generated for each client account.
Infrastructure Reliability Stack
Binary SLA Guarantee
The SLA is binary. Either the emergency alert is sent to the designated response contact within 90 seconds of call connection, or it is not. If it is not — due to a failure under StormGrade control — the billing month is waived. Automatically. No request needed.
There is no interpretation. The call record is the authoritative source of truth. The breach is detected automatically. There is no human in the remediation chain.
The Real Comparison
It's the right question. Answering services exist. They're cheaper. Here's the honest comparison — and why it matters at 3AM during a storm with 30 calls coming in.
The Economic Test
Run the numbers like an operator. A $1M restoration company typically handles 40–70 emergency calls per month. Here is what missing a fraction of those actually costs.
Why restoration companies pay $5,000/month
A single captured emergency job often exceeds $5,000 in revenue.
StormGrade exists to ensure emergency calls are captured, logged, and delivered during the moments when restoration companies lose the most calls — nights, storms, and high call volume events.
Pricing
No per-call fees. No usage tiers. No variable billing. The same $5,000 whether it's a quiet Tuesday or an Ian-scale storm. Most restoration jobs are $8,000–$25,000. One additional call delivered covers this infrastructure for the year.
Request Your Emergency Line Stress Test
We call your emergency line after hours and send you the exact log the next morning. No pitch. No demo. Just the record of what happened when an emergency call tried to reach your company.
The test is free. The log is the evidence.
Example Stress Test Result — What You Receive
Example result. Your actual test log is delivered the next morning.
No sales call required. Result delivered by 9AM the next business day.